Refund Policy

At Smart Solutions (STS) Marketing and Services, we prioritize customer satisfaction and aim to deliver high-quality services. However, if you are not satisfied with our services, we have outlined the terms and conditions for refunds below.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The service delivered does not match the agreed-upon scope or requirements.
  • Significant delays occurred in delivering the service without prior notice or agreement.
  • Quality issues that render the service unusable, despite revisions or corrections.

2. Non-Refundable Services

The following services are not eligible for refunds:

  • Services that have been fully delivered and approved by the client.
  • Academic writing or content writing services that have been used or submitted.
  • Delays caused by incomplete or unclear information provided by the client.
  • Customized or highly personalized services.

3. Refund Request Process

To request a refund, follow these steps:

  1. Contact Us: Email us at SMARTSOLUTIONSINFO2@GMAIL.COM
  2.  or call us at +923322667561 with your order details and reason for requesting a refund.
  3. Evaluation: Our team will review your request and determine if it meets our refund criteria.
  4. Resolution: We will communicate our decision within 7 business days of receiving your request.

4. Refund Terms

  • Partial Refunds: If part of the service has been delivered successfully, we may issue a partial refund.
  • Full Refunds: A full refund may be granted if no part of the service has been delivered or if the issue is solely our fault.
  • Payment Method: Refunds will be processed using the same payment method used for the purchase.

5. Revision Before Refund

Before a refund is issued, we may offer to revise or correct the work at no additional charge to ensure your satisfaction.

6. Timeframe for Refunds

Refunds, if approved, will be processed within 14 business days.

7. Exceptions

Refunds will not be issued under the following circumstances:

  • Dissatisfaction based on personal preferences without valid reasons.
  • Misuse of delivered content (e.g., plagiarism claims after use).
  • Failure to communicate concerns during the project timeline.

8. Contact Us

For any refund-related inquiries, please reach out to us:

  • Address: 40-A, Opposite Revenue Society Gate, Near Shadiwal Chowk Johar Town, Lahore
  • Phone: +923322667561
  • Email: SMARTSOLUTIONSINFO2@GMAIL.COM

Thank you for choosing Smart Solutions (STS) Marketing and Services. We are committed to providing quality services and resolving any issues promptly and fairly.